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HomeMy WebLinkAbout2024-10-07 I01E_02 PD Off Duty Management Platform Services AgreementAGENDA ITEM: CITY OF WAUKEE, IOWA CITY COUNCIL MEETING COMMUNICATION MEETING DATE: October 7, 2024 AGENDA ITEM:Consideration of approval of a resolution approving Services Agreement with Off Duty Management, Inc. for an electronic extra duty / off duty management system for the Police Department. FORMAT:Consent Agenda SYNOPSIS INCLUDING PRO & CON: The Waukee Police Department regularly has requests from various persons, entities and organizations for officers to work “extra duty” or “off duty” security for events held in the City of Waukee. Currently, our process is very antiquated. We use a simple Word document to advertise the opportunities, and the Community Policing Sergeant manages the requests, sign ups, invoicing, payment tracking and other logistics surrounding extra duty / off duty assignments. Not only does this require staff time, but tracking of these assignments is also difficult due to the current systems in use, and officers complain signing up is difficult as the Word document is on the server, and they must check it regularly for opportunities. The Police Department researched several companies offering technological solutions for these opportunities which would allow officers to have an app with the opportunities posted in the app. All officers will get opportunities immediately, can sign up in the app, we can track opportunities in the app, and the contractor pays the City directly, then the contractor assumes any risk and logistics in obtaining payment from the party requesting the officers for security. This also will lighten the burden on Finance as we will have one, single payment coming in for these opportunities rather than invoicing each entity and then tracking payments. A survey was also completed by all officers related to specifics of setting up the platform and research has been done to ensure the platform is setup in the most appropriate way for the Waukee Police Department. FISCAL IMPACT INCLUDING COST/BENEFIT ANALYSIS: There is no cost to the City of Waukee for this agreement. Instead, the contractor adds 10% to all extra duty / off duty opportunities to cover their administration of the program. We currently charge $65.00 per hour for extra duty / off duty opportunities, and with the new platform and the service charge, that rate will increase to $71.50 per hour. Additionally, the agreement is a rolling 30-day agreement allowing us to cancel with 30-days notice should we identify issues or if we determine it is not the right fit for us. I1E2 COMMISSION/BOARD/COMMITTEE COMMENT: STAFF REVIEW AND COMMENT: RECOMMENDATION: Approve Agreement. ATTACHMENTS: I. Off Duty Management Agreement PREPARED BY:Chad McCluskey, Chief of Police REVIEWED BY:Brad Deets, City Administrator Steve Brick, City Attorney THE CITY OF WAUKEE, IOWA RESOLUTION 2024- APPROVING AGREEMENT WITH OFF DUTY MANAGEMENT, INC. TO PROVIDE MANAGEMENT AND INVOICING FOR POLICE DEPARTMENT EXTRA DUTY / OFF DUTY ASSIGNMENTS IN THE NAME AND BY THE AUTHORITY OF THE CITY OF WAUKEE, IOWA WHEREAS, the City of Waukee, Dallas County, State of Iowa, is a duly organized Municipal Organization; AND, WHEREAS, the Waukee Police Department offers “extra duty” or “off duty” assignments to persons and entities desiring uniformed police officers for private security at approved events within the City of Waukee for which the requesting party pays the City; AND, WHEREAS, the Waukee Police Department recommends entering into an agreement with Off Duty Management, Inc. to provide technology to manage, invoice and track these opportunities; AND, WHEREAS, the agreement incurs no cost to the City of Waukee and has a 30-day termination clause should the platform not meet our needs. NOW THEREFORE BE IT RESOLVED by the City Council of the City of Waukee, Iowa on this 7th day of October, 2024, that it hereby approves agreement from Off Duty Management, Inc. [Waukee Police Department Extra Duty / Off Duty Management Platform]. ____________________________ Courtney Clarke, Mayor Attest: ___________________________________ Rebecca D. Schuett, City Clerk RESULTS OF VOTE: AYE NAY ABSENT ABSTAIN R. Charles Bottenberg Chris Crone Rob Grove Anna Bergman Pierce Ben Sinclair Page 1 of 7 v.2024.05.01 Services Agreement This Services Agreement (“Agreement”) is entered into as of _________ __, 2024 (the “Effective Date”) and is between OFF DUTY MANAGEMENT, Inc., a Texas corporation, with offices located at 1906 Avenue D, #200, Katy, Texas 77493 (“ODM”) and Waukee, Iowa Police Department, with offices located at 1300 SE L.A. Grant Parkway, Waukee, Iowa 50263 (“Agency”). ODM and Agency are sometimes individually referred to herein as “Party” and collectively as the “Parties.” In consideration of the reciprocal promises, covenants, and agreements contained in this Agreement, and for other good and valuable consideration, which the Parties acknowledge the receipt and sufficiency of, the Parties hereby agree as follows. 1. Services 1.1 Statement of Work and the Services. ODM shall perform, at its sole expense, the support services for the coordination, management, and provision of Agency’s off duty uniformed officer (“Officers”) outside employment services (the “Services”) to third-party customer (“Customers”) as described in this Agreement and the statement of work attached hereto and incorporated herein as Exhibit A (“Statement of Work”). ODM shall provide the requisite employees, agents, and independent contractors (collectively, “Staff”) and resources necessary to provide Agency with the Services. 1.2 Invoicing and Payment. Agency acknowledges that ODM will charge Customers the officer’s pay rate plus an administrative fee per assignment with a Customer (each, an “Assignment”) as specified in the Statement of Work and any applicable sales tax if required by any state or local taxing authority. ODM reserves the right to require Customers to either prepay or pay by credit card for the Assignment, including any applicable administrative fee and sales tax. Customer shall pay ODM’s invoice within thirty (30) days after the date that Customer receives such invoice. An overdue payment charge of 1.5% per month may be imposed by ODM on all past due, undisputed balances. Where state law mandates a lower past due payment charge, the overdue payment charge shall be lowered to the highest rate that is legally permitted. If payment of such unpaid, past due, and undisputed amounts is not promptly received in accordance with the terms hereof, then ODM will have the option to terminate services with Customer following ODM’s provision of at least two (2) days’ notice to Customer. For Customers paying by credit or with a debit card , there will be an additional 3.0% bank fee assessed. After the second anniversary of the Effective Date, ODM may change the administrative fee it charges to Customers on thirty (30) days notice to Customers and Agency. 1.3 Permits and Licenses. ODM shall obtain and maintain, at its sole expense, all necessary permits, licenses, and government approvals needed to perform its obligations under this Agreement. To the extent possible and requested by ODM, Agency shall provide reasonable assistance in obtaining such permits, licenses, and government approvals. 1.4 Business Name. ODM shall conduct business under its own name. ODM shall not use Agency’s name in providing the Services. 1.5 ODM’s Judgment. ODM shall determine the specific time and manner in which the Services are performed pursuant to this Agreement, and the resources that are used to perform such Services. Agency shall have no authority to direct the day -to- day activities of ODM or any of ODM’s Staff. Agency retains sole authority and responsibility for Officers’ behavior when working off-duty for a Customer on an Assignment. 2. Term and Termination 2.1 Term. This Agreement commences on the Effective Date and shall continue in full force and effect until terminated in accordance with Section 2.2 (the “Term”). 2.2 Termination. Either Party may terminate this Agreement for convenience and without cause, at any time, by giving the other Party thirty (30) days advance written notice designating the date of termination. Each Party may terminate this Agreement if the other Party materially breaches this Agreement and fails to cure such breach within thirty (30) days following receipt of written notice of such breach from the other Party. Page 2 of 7 v.2024.05.01 3. Relationship 3.1 Agency and ODM agree that neither Party has the authority to bind or make any commitment on behalf of the other, nor are any of either Party’s employees entitled to any employment rights or benefits of the other Party. 3.2 Nothing herein shall be deemed or construed to create a joint venture, partnership, agency, or employer/employee relationship for any purpose. 3.3 Agency is interested in the end results to be achieved by this Agreement, and ODM shall have full power and authority to select the means, manner, mode, and methods of performing the Services hereunder, subject to compliance with performance and quality control standards mutually agreed to by the Parties. 3.4 ODM shall be solely responsible for paying the wages or other compensation of its Staff and all related withholding taxes, workers’ compensation insurance, and other obligations pertaining to its Staff. 4. Confidential Information 4.1 Definition of Confidential Information. Any non-public information disclosed by either Agency or ODM (in such capacity, the “Disclosing Party”) to the other Party (in such capacity, the “Receiving Party”) and marked as “Confidential,” or any other non-public information the confidential nature of which is reasonably obvious from the content of the information and context of the disclosure (collectively, “Confidential Information”) shall be treated by Receiving Party as confidential information of the Disclosing Party. The Confidential Information includes, but is not limited to, personal, consumer, customer, Agency, or employee information; business plans, marketing information, cost estimates, forecasts, bid and proposal data, or financial data; and formulae, products, processes, procedures, programs, inventions, systems, and designs of the Disclosing Party. 4.2 Ownership and Use. The Receiving Party acknowledges that all Confidential Information remains the property of the Disclosing Party. The Receiving Party agrees not to use any Confidential Information for any purpose except to perform its obligations under this Agreement. The Receiving Party shall keep all Confidential Information in confidence and shall not disclose any Confidential Information to any third party without the prior approval of the Disclosing Party. Such obligations do not apply to information that (i) is or hereafter becomes generally known to the public without any breach of this Section 4 by the Receiving Party; (ii) is hereafter furnished to the Receiving Party by a third party without restriction on disclosure ; (iii) is independently created by the Receiving Party without usage of the Disclosing Party’s Confidential Information; or (iv) was known by the Receiving Party prior to its disclosure by the Disclosing Party. 4.3 Compelled Disclosure. In the event the Receiving Party becomes or may become legally compelled to disclose any Confidential Information (whether by deposition, interrogatory, request for documents, subpoena, civil investigative demand or other process, the requirements of any exchange on which the securities of such Party are listed, or otherwise), the Receiving Party shall provide to the Disclosing Party prompt prior written notice of such requirement (unless legally prohibited) so that the Disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance with the terms of this Agreement. 4.4 Protection. ODM will implement and maintain commercially reasonable physical, technical, and administrative measure for Agency’s Confidential Information in the possession, custody, or control of ODM in order to (i) safeguard the security and confidentiality of the Confidential Information; (ii) protect against anticipated threats or hazards to the security or integrity of such Confidential Information; and (iii) protect against unauthorized access to or use of such Confidential Information. ODM has established and will follow procedures for all employees with access to Agency’s Confidential Information to protect the privacy of such information. At a minimum: (a) ODM shall not transmit Agency’s Confidential Information across unsecured communication channels and shall use commercially reasonable efforts to ensure that all Agency’s Confidential Information, whether in transmission or storage, is secured against unauthorized access and/or distribution through encryption, authentication, and robust access, distribution, and replication controls; (b) ODM shall implement security assessment tools to monitor the system resources and security controls; (c) ODM shall implement and maintain detection and intrusion response and recovery plans for monitoring potential unauthorized access to i ts systems and shall maintain regularly updated anti-virus and spyware software on all computers (laptops, desktops, servers, etc.) connected to its network; and (d) ODM shall implement and maintain security alert mechanisms to generate alerts on attempted breaches and attacks that could compromise the integrity of Agency’s Confidential Information. 4.5 Security. ODM will notify Agency as soon as possible in the event ODM believes or has reason to believe that either a loss of Agency’s Confidential Information or a security breach relating to the same has occurred and will provide Agency any available information relating to the breach. THIS SPACE WAS INTENTIONALLY LEFT BLANK Page 3 of 7 v.2024.05.01 4.6 Return. Within five days following the earlier of (i) the request of the Disclosing Party ; or (ii) the expiration or termination of this Agreement, the Receiving Party shall return to the Disclosing Party (or, at the Disclosing Party’s instruction, destroy) all of the Disclosing Party’s Confidential Information. If the Disclosing Party requests destruction, such Confidential Information must be destroyed by modifying, shredding, erasing, or otherwise making the information unreadable or undecipherable. Notwithstanding the foregoing, the Receiving Party may retain copies of the Disclosing Party’s Confidential Information if required by applicable law, regulation, or bona fide records retention policy, subject to the ongoing obligations of nondisclosure and nonuse herein in accordance with the terms hereof. In addition, the Receiving Party shall not be required to return or destroy any documents or information to the extent the same have been backed up in accordance with the Receiving Party’s backup of its systems. 4.7 Injunctive Relief. The Parties acknowledge that the Disclosing Party may not have an adequate remedy at law in the event of any breach or threatened breach of this Section 4 pertaining to the Disclosing Party’s Confidential Information and that the Disclosing Party may suffer irreparable injury as a result. In the event of any such breach or threatened breach of this Section 4, the Receiving Party hereby consents to the Disclosing Party seeking injunctive relief without the posting of any bond or other security. 5. Trademarks and Intellectual Property 5.1 Except as expressly stated herein, each party retains all rights, title, and interest in and to its intellectual property. 5.2 ODM is, and shall be, the sole and exclusive owner of all right, title, and interest in and to all intellectual property developed and/or deployed in the performance of the Services, including any methods, systems, plans, software (including the OfficerTRAK® software), tools, and equipment. 5.3 The performance of the Services may require Agency to make use of ODM’s technology, such as, but not limited to, the OfficerTRAK® software, the use of which requires the acknowledgment and agreement to the terms and conditions thereof. Agency acknowledges and agrees that failure to comply with the terms of use thereof constitutes a breach of Agency’s obligations hereunder. 5.4 During the Term, ODM shall have the right, but not the obligation, to publicly announce (e.g., on ODM’s website and other promotional materials) that Agency is a customer of ODM and a user of the Services. This right includes the use of the agency insignia (badge/patch). Following the Term, ODM may reference Agency as a past customer. 6. Warranties; Disclaimer; Indemnification 6.1 ODM represents and warrants that all Services shall be performed: (i) in a professional, workmanlike, and timely manner; (ii) in accordance with generally accepted standards for the industry; (iii) in compliance with all Agency policies and procedures related to off-duty or secondary employment provided in writing to ODM (“Agency Policies”) and all laws, rules, and regulations applicable to the Services and/or ODM in its performance and delivery of the Services (“Applicable Laws”). Should those Agency Policies or Applicable Laws change after the Effective Date, ODM may be entitled to an equitable adjustment to this Agreement, including an immediate increase in the administrative fee it charges to Customers. 6.2 Except as expressly set forth in Section 6.1, ODM hereby disclaims all other representations and warranties, whether express or implied. 7. Insurance ODM, at its own cost and expense, will maintain the following minimum insurance coverages throughout the Term of this Agreement with an insurance carrier which is at least rated “A-” or “VII” by A.M. Best (or equivalent, if not rated by A.M. Best): General Liability $1,000,000 each occurrence/$5,000,000 aggregate Employer’s Liability $1,000,000 each occurrence Workers Compensation Not provided Automobile Liability $1,000,000 (excludes collision insurance) Cyber $2,000,000 each occurrence A combination of primary and excess/umbrella liability policies will be acceptable to meet the limits specifically required hereunder. All certificates of insurance shall name Agency as an additional insured with respect to general liability coverage and shall require that Agency be provided with at least thirty (30) days advance written notice of cancellation. General Liability insurance shall cover claims for bodily injury, death, personal injury, and property damage occurring during the performance of the Services. ODM shall provide certificates of insurance to Agency prior to the Effective Date and thereafter upon the renewal of all policies to be maintained hereunder. THIS SPACE WAS INTENTIONALLY LEFT BLANK Page 4 of 7 v.2024.05.01 8. General Provisions 8.1 Notices. Legal notices under this Agreement (other than routine operational communications) shall be in writing. Notices may be served by certified mail, postage paid with return receipt requested; by private courier, prepaid; by facsimile, or other telecommunication devices capable of transmitting or creating a written record; or personally. Mailed notices shall be deemed delivered three (3) days after mailing, properly addressed. Couriered notices shall be deemed delivered on the date that the courier represents that delivery will occur. Telecommunicated notices shall be deemed delivered when receipt is either confirmed by confirming transmission equipment or acknowledged by the addressee or its office. Personal delivery shall be effective when accomplished. Unless a Party changes its address by giving notice to the other Party as provided herein, notices shall be delivered to the Parties as follows: If to ODM, to: 1906 Ave D, #200, Katy, Texas 77493; and If to Agency, to: Attn: Chief Chad McCluskey, Waukee Police Department, 1300 SE L.A. Grant Parkway, Waukee, Iowa 50263 8.2 Assignment and Delegation. Neither Party may assign or otherwise transfer any of its rights or obligations under this Agreement without the prior, written consent of the other Party. Any assignment or other transfer in violation of this Section will be null and void. Subject to the foregoing, this Agreement will be binding upon and inure to the benefit of the Parties hereto and their permitted successors and assigns. 8.3 Governing Law/Jurisdiction. This Agreement, and any and all disputes directly or indirectly arising out of or relating to this Agreement, shall be governed by and construed in accordance with the laws of the State of Iowa and Dallas County, Iowa respectively, without reference to the choice of law rules thereof. Each of the Parties hereby irrevocably consents and submits to the exclusive jurisdiction of the state and federal courts located in the State of Iowa for any such disputes, and hereby irrevocably waives any objections to the laying of venue in such courts. 8.4 Attorneys’ Fees and Court Costs. If any suit or action arising out of or related to this Agreement is brought by any Party, the prevailing Party shall be entitled to apply to the courts for the recovery of any direct and reasonable costs and fees (including, without limitation, direct and reasonable attorney fees, the fees and costs of experts and consultants) incurred by such Party in such suit or action, including, without limitation, any post-trial or appellate proceeding. 8.5 Limitation of Liability. EXCEPT IN CONNECTION WITH A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD: (I) NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY (NOR TO ANY PERSON CLAIMING RIGHTS DERIVED FROM SUCH OTHER PARTY'S RIGHTS) FOR CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR PROFITS, LOSS OF USE, OR LOSS OF GOODWILL OR REPUTATION) WITH RESPECT TO ANY CLAIMS BASED ON CONTRACT, TORT, OR OTHERWISE (INCLUDING NEGLIGENCE AND STRICT LIABILITY) ARISING OUT OF THIS AGREEMENT, REGARDLESS OF WHETHER THE PARTY LIABLE OR ALLEGEDLY LIABLE WAS ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF; AND (II) EACH PARTY’S MAXIMUM LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED THE AGGREGATE AMOUNT OF THE ADMINISTRATIVE FEES PAID TO ODM BY CUSTOMERS UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM ARISES. 8.6 Entire Agreement. This Agreement, including Exhibit A, constitutes the final, complete, and exclusive statement of the agreement between the Parties with respect to the subject matter hereof and cannot be altered, amended, or modified except in writing signed by an authorized representative of each Party. If there is any conflict between the terms set forth in body of this Agreement and Exhibit A, the terms in the body of this Agreement shall control. 8.7 Headings. The section headings in this Agreement are included for convenience only; they do not give full notice of the terms of any portion of this Agreement and are not relevant to the interpretation of any provision of this Agreement. 8.8 Survival. The following provisions shall survive expiration or termination of the Agreement: Sections 3, 4, 5.1, 5.2, 5.4, 6.2, and 8. 8.9 Counterparts. This Agreement may be executed in one or more counterparts, each of which is deemed an original, but all of which together shall constitute one and the same instrument. Further, each Party agrees to accept signature pages via fax, PDF, DocuSign, and similar electronic means as originals. 8.10 Severability. In the event that any provision contained in this Agreement is held to be unenforceable by a court of competent jurisdiction, the validity, legality, or enforceability of the remainder of this Agreement shall in no way be affected or imp aired thereby. Page 5 of 7 v.2024.05.01 8.11 Employment Contracts. Any responsibility and/or liability with regard to any employment contract between Agency and any Officer assigned to a Customer worksite shall be the exclusive responsibility and/or liability of Agency, and ODM shall not be a party to any such agreement. ODM will have neither responsibility nor liability in connection with , or arising out of, any such employment contract except to prepare checks and to pay any such Officer who is a party to such a contract, in conformity with the information provided by Agency. With respect to any employment contract between Agency and any Officer assigned to a Customer worksite, Agency shall be acting solely on its own volition and responsibility with regard to all aspects of any such contract, including, but not limited to, its negotiation, compliance, implementation, renewal, enforcement, and termination. 8.12 Authority. This Agreement shall be valid and enforceable only upon signature by an authorized person with authority to execute this Agreement on behalf of each Party. The individual signing this Agreement on behalf of a Party represents, warrants, and guarantees that he or she has full authority to do so. Each Party represents that it has the power and actual authority to enter into this Agreement and to be bound by the conditions and terms contained herein. 8.13 Waiver. No delay or omission by a Party in exercising any right or remedy under this Agreement shall operate to impair such right or remedy or be construed as a waiver thereof. 8.14 Force Majeure. Neither Party shall be liable to the other Party in any manner whatsoever if it is unable to perform any of its obligations under this Agreement due to any cause beyond its reasonable control , including, but not limited to, acts of God, war, national emergency, riots, civil commotion, terrorism, fire, explosion, flood, epidemic, acts of Government, highway authorities, telecommunications network operators, hosting providers, or interruption of, or inability in obtaining, supplies or services from third parties. IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the Effective Date. Off Duty Management, Inc: By: Printed Name: Sherry Rowley_______________ Title: Chief Executive Officer_________________ Date: ___________________________________ Waukee Police Department, Iowa By: _____________________________________ Printed Name: ____________________________ Title: ____________________________________ Date: ___________________________________ Page 6 of 7 v.2024.05.01 EXHIBIT A STATEMENT OF WORK Scope of Services ODM will manage all external Customer requests for the off-duty Officers outside employment services as of ODM’s publication of the first Assignment. ODM will manage the following for Agency in connection with the Assignments: • Scheduling • Provide weekly reporting on actual officer hours worked • Invoicing/collections Policies/Procedures • ODM will comply with all applicable Agency Policies. • ODM will coordinate with Agency should there be any questions regarding a Customer or Assignment. • Agency will modify its existing Agency Policies to incorporate ODM management and administration. Rates and Fees • ODM will provide weekly reports on actual hours worked by the officers and total weekly hours worked for the agency. • ODM will pay the City of Waukee, Iowa weekly for total off-duty hours worked by officers from Waukee PD at the established rate of $ 65.00/hour regular and $97.50/hour on designated holidays (see below). • One cumulative sum will then be distributed to the city weekly to process all officer pay and city administration fees accordingly. • The City of Waukee, Iowa will pay their officers internally every two weeks. The City will maintain the responsibility to calculate and pay officers according to internal payroll standards for off -duty work at a rate of time and half their current officer salary. Pay Rates Type Hourly Rate Notes Regular $65.00 Traffic Supervisor Holiday* $97.50 1.5 times regular rate of pay Emergency** * The holiday rate will apply to the following days: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve, and Christmas Day Agency Vehicle Fees • Agency vehicle fee is $ N/A per hour. • Agency vehicle fees will be sent to the city finance department weekly via ACH. • Agency is responsible for carrying collision insurance on any Agency vehicles used in connection with an Assignment. Customer Fees • Officer hourly pay rate plus 10 % ODM administrative fee per hour. • Agency vehicle hourly fee plus N/A % ODM administrative fee per hour. Scheduling Assignment Selection • Assignments will be pushed out to Officers via OfficerTRAK® to their mobile devices once received and approved by Agency. • Officers will select and work shifts on a rotating seniority basis. Page 7 of 7 v.2024.05.01 Minimum and Maximum per Shift Work • Two (2) hours minimum per Assignment. • Officers are limited to work an off-duty total of twenty-four (24) hours weekly (monitored by Agency). Minimum Job Notification • No Minimum Job Notification requirements. • If a job request is made less than 48 hours before the start time, it will be considered a last-minute request and will be assigned on a first-come/first-served basis. Pay rates will remain the same based on the previous chart. Agency Assignment • Requests submitted through Agency’s website will default to that Agency in OfficerTRAK®, regardless of location. • The following agencies will serve as backups for Agency, and Agency must have an agreement with such agencies relating to the same: o Clive Iowa Police Department o Urbandale Iowa Police Department o West Des Moines Police Department o Dallas County Iowa Sheriffs Office Insurance Coverages • ODM will provide insurance coverage as set forth in the Agreement. OfficerTRAK® Software • Officers working for Customer will be required to use the OfficerTRAK® mobile app. • Agency will be provided access to OfficerTRAK® to view Assignments requested through Agency. • ODM will provide Agency access to OfficerTRAK® software to create and manage Internal Assignments only (limited to Agency and city Assignments). Assignments and ODM will be viewed by Officers in the same app. ODM will maintain Officer information for both databases. • Agency will create a web page with a link to OfficerTRAK® for Customers to request service online. OfficerTRAK® Training ODM will provide the following training to Agency and Officers: Online o Administrators – training guides and virtual training o Officers – training guides and practice jobs