HomeMy WebLinkAbout2024-11-18 I01G_03 Andrews Technology (UKG) AgreementAGENDA ITEM:
CITY OF WAUKEE, IOWA
CITY COUNCIL MEETING COMMUNICATION
MEETING DATE: November 18, 2024
AGENDA ITEM:Consideration of approval of Andrews Technology (UKG) software
maintenance agreement and order form.
FORMAT:Consent Agenda
SYNOPSIS INCLUDING PRO & CON: UKG Web-Based Time & Attendance system is a cloud-
based timekeeping and FMLA tracking software.
The agreement will allow the city to enter into a five-year maintenance
agreement for use of the UKG system thru Andrews Technology HMS, Inc at
the sunset of the current NOVAtime software. Approving this agreement
would then start the implementation process with an anticipated “go live” of
June 2025.
FISCAL IMPACT INCLUDING COST/BENEFIT ANALYSIS: This platform has an annual
subscription cost of $25,620. First year subscription, implementation,
equipment and training $67,315. This was included in the FY25 budget and
funding is from cash on hand from electronic vendor payment revenues
collected in prior years.
COMMISSION/BOARD/COMMITTEE COMMENT:
STAFF REVIEW AND COMMENT: Staff recommends approval of the software agreement.
RECOMMENDATION: Staff recommends approval of the resolution.
ATTACHMENTS: I. Andrews Technology Master Customer Agreement
II. Andrews Technology Vendor Hosted Order Form
PREPARED BY: Rachel Downing
REVIEWED BY:
PUBLIC NOTICE INFORMATION –
NAME OF PUBLICATION:
DATE OF PUBLICATION:
I1G3
THE CITY OF WAUKEE, IOWA
RESOLUTION 2024-
APPROVING ANDREWS TECHNOLOGY (UKG) SOFTWARE MAINTENANCE
AGREEMENT AND ORDER FORM
IN THE NAME AND BY THE AUTHORITY OF THE CITY OF WAUKEE, IOWA
WHEREAS, the City of Waukee, Dallas County, State of Iowa, is a duly organized Municipal
Organization; AND,
WHEREAS, the City desires to enter into agreement with Andrews Technology for the software
maintenance agreement and order form; AND,
WHEREAS, the agreement enters the City into a five year maintenance agreement for use of the
UKG system thru Andrews Technology for timekeeping and FMLA tracking software and
required equipment; AND,
NOW THEREFORE BE IT RESOLVED by the City Council of the City of Waukee that the
Maintenance Agreement for software (UKG) and services between Andrews Technology and the
City of Waukee, Iowa is hereby approved.
Passed by the City Council of the City of Waukee, Iowa, and approved the 18th day of November
2024.
____________________________
Courtney Clarke, Mayor
Attest:
___________________________________
Rebecca D. Schuett, City Clerk
RESULTS OF VOTE: AYE NAY ABSENT ABSTAIN
R. Charles Bottenberg
Chris Crone
Rob Grove
Anna Bergman Pierce
Ben Sinclair
Page 1 of 14
ANDREWS TECHNOLOGY
UKG TIME & ATTENDANCE PROJECT
Statement of Work
Prepared for City of Waukee
November 14, 2024
Overall Statement of Responsibility……………………………………………………………………………..1
Master Agreement……………………………………………………………………………………………………..2
Statement of Work
- Deliverables…………………………………………………………………………………………………………….7
- Vendor Installation Responsibilities .............................................................................. 7
-Customer Installation Responsibilities…………………………………………………………………………8
- Professional Services Overview………………………………………………………………………………….9
- Software Training Overview………………………………………………………………………………….…11
- Phase _______ Sign-off………………………………………………………………………………….………12
Exhibit A - Order Form………………………………………………..……………………….……See Attached
Exhibit B – Maintenance Agreement………………….……………………………………………..………. 13
Andrews Technology - Overall Statement of Responsibility
Andrews Technology has complete responsibility for the following:
• Delivery of System as described on the Andrews Technology UKG Order Form
• Installation of UKG Web Based Software on UKG Servers
• Configuration of Software
• Rules Questionnaire Assistance
• Employee File Creation Assistance
• Installation of Rules and Employee File
• Installation of Incode Interface
• Unlimited Training of all Administrators and Supervisors
o Training is central site or via web
• System Testing (Adjustments as Required)
• Support During Go Live Period(s)
• Unparalleled Customer Satisfaction During all of the Above
• Ongoing System Maintenance (see “Maintenance Agreement – Exhibit B”)
o Includes all software licenses and time clocks shown on the Andrews
Technology Purchase Order Form –(See Exhibit A).
Page 2 of 14
Andrews Technology
Master Customer Agreement
This Master Customer Agreement (called the “Agreement”) and its applicable Transaction
Documents along with the above Description of Responsibilities and Exhibits are the
complete Agreement regarding the products and services provided by Andrews Technology
to the City of Waukee.
Definitions
Transaction Document is any document including, but not limited to the: “Master
Customer Agreement”; “Statement of Work”; “Project Plan”; “Payment Schedule” and
“Maintenance Agreement” that requires execution to be effective.
Change Order is a document completed by both of us that authorizes a change to a
Transaction Document or Statement of Work.
Discovery is a process performed to define a Statement of Work.
Deliverable is any item, specified in a Transaction Document or Statement of Work, which
we provide (Software, Hardware, Documentation, Training, Reports or Materials, Etc.).
Materials are work products such as programs, program listings, programming tools,
documentation, reports, and drawings. The term “Materials ” does not include Program
Products, but does include modifications of a Program Product.
Product is a machine, its features, elements, cables, or accessories, or any combination
thereof or a program product. The term “Product” includes the documentation required to
install, support, use, and maintain the product.
Program Product is a commercially available software product and the documentation
required to install, support, use, and maintain it. City of Waukee is the licensee (Andrews
Technology is not the licensee.).
Services are technical work that we perform to complete a Statement of Work or the
delivery of customer offerings. Deliverables may result from such work.
Statement of Work is a detailed list of tasks to be performed during the implementation
of a project.
Changes to the Master Agreement, Project Plan or Statement of Work: Any
modification of the above including, but not limited to, additional project phases, changes
in system design or timeline, after execution below, will be considered a change in the
agreement. Any such change may only be modified by a Change Order, which both of us
must sign prior to performed services. Any such changes may affect the estimated
schedule, payments, and other terms.
Our Relationship
Mutual Responsibilities: Each of us agrees that under this Agreement:
Page 3 of 14
• All information exchanged is non-confidential. If either of us requires the
exchange of confidential information, it will be done under a signed Non-
Disclosure Agreement;
• Each will allow the other reasonable opportunity to comply before it claims that
the other has not met its obligations;
• Neither of us will bring a legal action against the other more than two years
after the cause of action arose.
Your other responsibilities: You agree to do the following:
• To not assign or otherwise transfer, this Agreement, without our prior written
consent;
• To provide us with sufficient, free and safe access to your facilities for us to
fulfill our obligations; and
To not disclose the terms of this Agreement without our prior written consent.
License Terms
Customer agrees to comply, in all material respects, with the following terms and
conditions:
1. to operate and process the Software and use the Service for its own internal
business purposes only, without the right to further sublicense;
2. not to decompile, disassemble or reverse engineer the Software;
3. that the license to use the Software and the Service is limited based upon
authorized Usage;
4. not permit use of the Software or the Service (including timesharing or networking
use) by any third party;
5. not remove the Equipment from the place of original installation without the
Company’s prior written consent nor sell or encumber the Equipment;
6. to grant permission to combine Customer’s business data with that of other
customers in a manner that does not identify the Customer or any individual in
order to evaluate and improve the services offered to customers;
7. that the sublicense agreement inures to the benefit of the licensors of software and
other applications, and that such licensors may directly enforce the terms of
the sublicense agreement in order to protect their interests in the Software and
the Service.
8. to take all reasonable steps to ensure that no unauthorized persons have access to
the Service, and to ensure that no persons authorized to have such access shall
take any action that would be in violation of this Agreement;
9. to ensure that the Customer has the right to publish and disclose the data and
other content Customer includes in the Service, and that the Content will not (i)
infringe or violate any third-party right, including (but not limited to) intellectual
property, privacy, or publicity rights; (ii) be abusive, profane, or offensive to a
reasonable person; or (iii) be hateful or threatening;
Page 4 of 14
10. that Customer shall not (i) use, or allow the use of, the Service or the Content in
contravention of any federal, state, local, foreign or other applicable law, or rules
or regulations of regulatory or administrative organizations; (ii) introduce into the
Service any virus or other code or routine intended to disrupt or damage the
Service, or alter, damage, delete, retrieve, or record information about the Service
or its users; (iii) excessively overload the systems used to provide the Service; (iv)
perform any security integrity review, penetration test, load test, denial of service
simulation or vulnerability scan (including without limitation the use any tool
designed to automatically emulate the actions of a human user in connection with
such testing); or (v) otherwise act in a fraudulent, malicious or negligent manner
when using the Service;
11. to comply with the minimum security requirements for using the Service as
reasonably determined by Company;
12. that when using and applying the information generated by the Services, Customer
is responsible for ensuring that Customer complies with the applicable
requirements of federal and state law; that if Customer is using any payroll service
hereunder: (i) Customer is solely responsible for the content and accuracy of all
reports and documents prepared in whole or in part by using such Service, (ii)
using such Service does not release Customer of any professional obligation
concerning the preparation and review of such reports and documents, (iii)
Customer does not rely upon the Service provider or its third party licensor(s) for
any advice or guidance regarding compliance with federal and state laws or the
appropriate tax treatment of items reflected on such reports or documents, and
(iv) Customer will review any calculations made by using such Service to satisfy
itself that those calculations are correct.
13. that Customer will acknowledge and agree that no person nor entity not a party to
this Agreement will be a third party beneficiary of any provision of this Agreement
and, by way of further clarification, none of its employees or other personnel is an
intended beneficiary with respect to the payroll or other services provided in
connection with the Service or Software; and
14. that Customer will acknowledge and agree that use of the Service includes the
ability to enter into agreements and/or to make transactions electronically. As such,
the following provision will be included in Partner’s agreement with the Customer:
“Use of the Service includes the ability to enter into agreements and/or to make
transactions electronically. CUSTOMER ACKNOWLEDGES THAT WHEN IT
INDICATES ACCEPTANCE OF AN AGREEMENT AND/OR TRANSACTION
ELECTRONICALLY, THAT ACCEPTANCE WILL CONSTITUTE ITS LEGAL AGREEMENT
AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND
TRANSACTIONS. THIS ACKNOWLEDGEMENT THAT CUSTOMER INTENDS TO BE
BOUND BY SUCH ELECTRONIC ACCEPTANCE APPLIES TO ALL AGREEMENTS AND
TRANSACTIONS CUSTOMER ENTERS INTO THROUGH THE SERVICE, SUCH AS
ORDERS, CONTRACTS, STATEMENTS OF WORK, AND NOTICES OF
CANCELLATION.
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Personnel
Each of us will authorize a person to represent us in all matters concerning this Agreement.
These representatives will be available throughout the term of this Agreement. Each of us
will 1) address all notices to the other’s representative and 2) promptly notify the other in
writing if this person is replaced.
You agree to not hire or attempt to hire any Andrews Technology employee on either a
temporary or permanent basis, either directly or through a third party, without the express
written consent of Andrews Technology.
Ownership and Proprietary Rights
Notwithstanding anything to the contrary stated herein, no transfer is made to Customer of
any ownership to or proprietary rights in the Licensed Products, software programs,
software interfaces and Documentation, and all copies of the Licensed Products, software
programs, software interfaces and Documentation, including modifications by Andrews
Technology contained in customized versions and related software. Customer shall NOT
have any right to copy any Licensed Products, software programs, software interfaces and
Documentation for use, sale, sublicensing, distribution or any other purpose.
Compliance with Laws
You agree to comply, and assist us in complying, with all applicable 1) Federal, State, and
local laws and regulations and 2) building codes, ordinances, and standards.
Prices, Payment, and Taxes
You will pay to Andrews Technology the price reflected in City of Waukee Response Form.
Payment is due on the dates agreed. Annual Maintenance after year one will be billed
directly from Andrews Technology to the City of Waukee.
Charges for services outside of the scope of the Customer Master Agreement; Project Plan
and Statement of Work are billed at a rate of $225/hour including travel. Our payment
terms are Net 30.
You agree to pay all transportation charges as required by the project and mutually agreed
upon for the shipment of Equipment and Program Products (if applicable) to the location
you specify.
Occasionally a manufacturer will charge us “rework” charges if a configuration is changed
after a certain point in the manufacturing cycle. We will make every effort to avoid rework
charges on your behalf. If rework charges are incurred due to configuration changes
requested by you, these charges will be passed on to you. You will be notified in advance
of such charges.
Confidentiality
Andrews Technology will maintain the confidentiality of any information received
throughout this project. This includes any confidential employee information. Upon
termination Andrews Technology will return any confidential information at the request of
the Customer. Customer has the responsibility of extracting any data from the system prior
to the termination date. After the termination date access to the database will no longer be
granted.
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Termination
We may terminate this agreement or associated document for non-payment upon
providing thirty days written notice. Otherwise, a Statement of Work terminates when our
obligations under it are met.
You may terminate this Agreement effective upon the completion of the Statement of
Work.
Customer may terminate the agreement if it does not appropriate funding to continue the
use of UKG, or related services. To so terminate, Customer most give Andrews Technology
written notice of the non-appropriation at least 30 days before the next annual billing
following the non-appropriation. Customer may also terminate for cause. Andrews
Technology will be provided a 30 day cure period to resolve any identified issues to prevent
the termination.
Any terms of this Agreement, which by their nature extend beyond its termination, remain
in effect until fulfilled, and apply to respective successors and assignees.
Electronic Communications
Each of us may communicate with the other by electronic means. Each of us agrees that
email and respective attachments when accepted by return email are binding.
Governing Law
The laws of the State of Iowa govern this Agreement. Any legal action brought under this
agreement shall be brought only in the State of Iowa.
Agreed to: City of Waukee Agreed to: Andrews Technology
By: By:
Authorized signature Authorized signature
_____Jamie Blundell_______________
Name (type or print): Name (type or print):
______________________________ President______________
Title Title
Date: Date:
City of Waukee Andrews Technology
Page 7 of 14
STATEMENT OF WORK
ANDREWS TECHNOLOGY – DELIVERABLES
As per the electronically attached “Order Form – Exhibit A”, Andrews Technology has
the following responsibilities throughout the three phased Project Plan as described above:
Software Phase
• Delivery of Software as described on Andrews Technology Purchase Order Form
• Installation of UKG Web Based Software on UKG Servers
• Configuration of Software
• Rules Questionnaire Assistance
• Employee File Creation Assistance
• Installation of Rules and Employee File
• Installation of INCODE Interface
• Unlimited Training of all Administrators and Supervisors Associated with Phase I
o Training is central site or via web
• System Testing (Adjustments as Required)
• Support During Go Live Period
• Unparalleled Customer Service During all of the Above
Hardware Phase – (Biometric)
• Delivery of Wall Mounted Hardware
• Installation of Hardware
• Unlimited Training of all Administrators and Supervisors Associated with Phase II
o Training is central site or via web
• System Testing (Adjustments as Required)
• Support During Go Live Period
• Unparalleled Customer Service During all of the Above
Go Live Phase
• Unlimited Training of all Administrators and Supervisors Associated with Phase III
o Training is central site or via web
• System Testing (Adjustments as Required)
• Support During Go Live Period
• Unparalleled Customer Service During all of the Above
Ongoing System Maintenance (see “Maintenance Agreement – Exhibit B”)
o Includes all hardware and software listed on Andrews Technology Purchase
Order Form(s)
Page 8 of 14
Other Andrews Technology Installation Responsibilities
To ensure an optimally performing UKG System, Andrews Technology will perform the
following:
• Provide a person who will function as the Project Manager, responsible for securing
and scheduling resources for City of Waukee.
• Verify that all hardware and technology readiness checks have been completed.
• If necessary, recommend a Network Readiness and Performance Assessment to
ascertain what improvements are required to provide sufficient response time.
• Understand any other applications that will reside on the database server, and
discuss any performance implications.
• Advise the customer of any conditions, which, in the opinion of Andrews
Technology, will reduce the performance of the UKG System.
• Provide server configuration assistance as requested.
Customer Installation Responsibilities
• Schedule personnel for appropriate Andrews Technology training classes to be held
at a central customer site or via the web.
• Unless otherwise specified on the order form, Customer is responsible for any
ethernet cabling/jacks, phone lines, power and surge suppression at the terminal
locations, unless otherwise noted.
• Provide a Customer Project Manager whose responsibilities include but are not
limited to:
o Participate in periodic meetings and status conference calls.
o Review and approve all Project Plan Phases.
• Andrews Technology will need a completed pay rules questionnaire addressing
specific pay policies, basic work rules and overtime limits. Andrews Technology
must receive the completed document within three (3) weeks of scheduled
installation date. The pay rules survey establishes the baseline rules used to
initialize the UKG system. During the Implementation Phase you will have an
opportunity to test your baseline rules.
• Provide Andrews Technology with payroll contact information for interfacing to the
payroll system, if applicable.
• Work with your Andrews Technology project leader to verify communications to all
terminals.
Page 9 of 14
• Provide Andrews Technology access to the appropriate resources during all phases.
• Provide appropriate resources to test the UKG System to the System Specification.
• Sign-off that the Software Phase Responsibilities have been completed.
• Sign-off that the Hardware Phase Responsibilities have been completed. (If
Applicable)
• Sign-off that the Go Live Phase Responsibilities have been completed.
Professional Services Overview
Payroll Rules Questionnaire:
The purpose of this document is to assist your payroll staff in defining the rules and
regulations that govern your labor cost management requirements. This survey is also
used as a guideline for Andrews Technology to custom configure your UKG system. Your
staff members responsible for payroll and work regulations should complete this. Your
Andrews Technology Representative will guide you through this survey and Andrews
Technology technical staff members will answer any questions that you may have.
Employee File Creation:
City of Waukee is responsible for the creation of an employee import file. The content of
which will be discussed with your assigned Andrews Technology project leader.
Software Configuration and Programming
Once your Payroll Rules Questionnaire and Employee File are created, your UKG software
will be configured to meet your specifications. During Phase I, test data will be entered
and test reports will be generated and validated. This will be a thorough process.
Modifications will be made as required.
Ethernet Cable/Phone Line Installation (Not Applicable)
City of Waukee is responsible for the installation of all Ethernet cable and jacks and phone
lines/jacks. Andrews Technology can assist you by providing information regarding the
correct type of communications cable and proven installation techniques to insure error
free transfer of punch data from the terminal to your UKG software. If POE is an identified
requirement, Ethernet Jacks would not be necessary and Andrews Technology would
design and implementation work accordingly.
Software Installation:
Communications will be tested between the server and terminal(s) after the customer
installs the hardware.
Page 10 of 14
Software Training:
The next aspect of the Implementation Phase of the project is the training of the key users
and supervisors. Arrangements should be made to allow for uninterrupted training. This
ensures that the quality of the training received is the highest possible. All training will be
central site (at the customer’s main office or via the web). City of Waukee is responsible
for notifying all attendees of their assigned class schedule. All software training for key
users and supervisors is unlimited in availability. (See below for more information)
Hardware Trainer: Andrews Technology upon completion of software installation will
train the customer’s Installer as to how to install and program selected terminals. (Not
Applicable)
Implementation Testing and Adjustments:
Once the hardware and software is installed, programming and configuration of the system
will be tested and adjustments may be made. Any changes that need to be made which
vary from the pay rules survey will be identified as a change order item and may be billed
on a time and materials basis. It is highly recommended that City of Waukee run a parallel
test for one (1) to two (2) pay periods. This gives the UKG key users and supervisors time
to familiarize themselves with the operation of the new software, as well as, develop new
ways for management information review.
Interface Installation and Training:
The Incode Payroll interface should be reviewed by the project leaders from both teams to
determine if any modifications are required. The Incode Payroll interface will be tested and
is 100% guaranteed to work in accordance with the customer’s application specifications.
Page 11 of 14
Software Training Overview
Key User Training
Suggested Attendees: Payroll Manager, HR Manager, Supervisor/Administrative
Assistant
Course Description – Initial Training For Key Users
This session will last for approximately six hours at your facility after the installation of
the software. The class is intended to provide participants with an understanding of
how to maintain employee records and schedules, setup supervisor’s privileges and
accounts, edit timesheets and process reports. This course also provides key users
with an understanding of pay period operations that are necessary for keeping track of
and managing employee time and labor data, as well as accessing and interpreting pay
period based reports.
Course Description – Follow-up Training for Key Users
Following the initial training session and system installation, Andrews Technology
support personnel will return for a second training session at your facility. This session
will be for the previously trained employees and will last from two to four (2 to 4)
hours. It will be a review of the first class; and an opportunity to answer any questions
that have come up since the first training session. Additional classes are available at no
additional charge.
Supervisor Training
Suggested Attendees: Supervisors and Supervisor Assistants
Course Description- Initial Supervisor Training
This course provides participants with an understanding of the daily operations that are
necessary for keeping track of and managing employee time and labor data. This
includes providing information needed to build and maintain individual and group
schedules. Procedures will be covered for the standard client and the Supervisor and
Employee Web Services. This training is available at the customer’s central site or via
the web. Class size should not exceed 12 students per class (maximum 2 hours per
class). Supervisors are expected to train their employees on the use of Employee Web
Services (if appropriate). Andrews Technology will train supervisors as to how to train
their employees how to use biometric terminals . Andrews Technology has full
responsibility for training employees on the use of all data collection technology
(EWS/Swipe/Biometric).
Course Description – Follow-up Training for Supervisors
Following the initial training session and system installation, Andrews Technology
support personnel will return for a second training session at your facility. This session
will be a refresher for previously trained employees, and an introduction for supervisors
not yet trained. The class will last from two to four hours. It will be a review of the
first class; and an opportunity to answer any questions that have come up since the
first training session. Additional classes are available at no charge. Our quote includes
24/7/365 support and unlimited onsite and webex training/support.
Page 12 of 14
Statement Of Work Phase Completion Sign-Off
When a Phase is complete, a meeting of both implementation teams is held. At this meeting, the system is
signed off as being complete for all areas of responsibility as addressed in the Statement of Work.
Software Phase Sign-Off
Agreed to: City of Waukee Agreed to: Andrews Technology
By: By:
Authorized signature Authorized signature
_____Jamie Blundell_______________
Name (type or print): Name (type or print):
______________________________ President______________
Title Title
Date: Date:
City of Waukee Andrews Technology
Hardware Phase Sign-Off
Agreed to: City of Waukee Agreed to: Andrews Technology
By: By:
Authorized signature Authorized signature
_____Jamie Blundell_____
Name (type or print): Name (type or print):
______________________________ President______________
Title Title
Date: Date:
City of Waukee Andrews Technology
Go Live Phase Sign-Off
Agreed to: City of Waukee Agreed to: Andrews Technology
By: By:
Authorized signature Authorized signature
____Jamie Blundell_______
Name (type or print): Name (type or print):
______________________________ President______________
Title Title
Date: Date:
City of Waukee Andrews Technology
Page 13 of 14
Exhibit B - Maintenance Agreement
Execution below entitles City of Waukee (the “Customer”) to full maintenance coverage
provided by Andrews Technology (“Vendor”) for the attached time and attendance system
for five years from the date of execution below. This agreement is renewed automatically
every five years unless advised by the Customer in writing no less than thirty days prior to
the five year anniversary of the date of execution of this agreement.
Maintenance coverage is all inclusive and is described in more detail below:
• On-Site Maintenance includes the following features:
o All technicians are dispatched locally
o Service is available 24 hours-a-day; seven days-a-week.
o Customer’s assigned technical team can be reached directly by cell phone
24/7.
o Toll-Free support is available as a back-up to direct contact with assigned
technical team.
o On-site support is available.
o Machine replacement is next day provided call received prior to 2:00pm.
o Parts replacement is next day provided call is received prior to 2:00pm as
mentioned above.
o Customer is responsible for annually completing brief “Customer Satisfaction
Survey” to determine assigned technician’s performance regarding above
standards.
• Hardware depot maintenance. Vendor will overnight the customer a replacement
device. The Customer is responsible for sending the failing device back to the
Vendor.
• Labor
• Hardware upgrades
• Software upgrades
• Toll-free online support
• On-line support
If the customer elects not to execute this document, and therefore be covered on a time
and materials basis, the customer is responsible for all machine and parts replacements.
The Vendor’s hourly rate for service, including travel, is $225 per hour (two hour
minimum). Hardware and software upgrades are chargeable to the Customer when not
covered under maintenance contract.
Maintenance Terms
WARRANTEE: Vendor warrants the listed products to be free from defects in material and
workmanship, and perform in material respects in accordance with the system
specifications (or equivalent) document under normal use for the Warranty Period of 90
days. The term of this agreement will begin after the expiration of the warranty, run for a
term of five years from such date, and continue for subsequent five-year terms thereafter
until terminated. After the first 5 year term, maintenance will be billed at the applicable
rate at that time.
Page 14 of 14
MAINTENANCE COVERAGE: Five years of software and equipment support for the products
listed above will be provided by Vendor to maintain proper functioning of the entire system
and the replacement of malfunctioning devices. This signed agreement provides unlimited
remote telephone and/or internet support, covering any questions with the configuration or
operation of the system. Software updates or patches of the installed version will be
provided on a need, or request, basis at no additional charge.
SUPPORT TERMS: Support is available twenty-four hours a day; seven days a week except
holidays. Without a support contract, service will be billed at the prevailing hourly rate. In
this instance, there will be a two hour minimum per phone call for support.
PRICE INCREASES: The annual maintenance charges will not exceed the consumer price
index in place at the time of the announced increase. Historically 3% annually.
LIMITS OF LIABILITY: Failure due to customer alteration of equipment with which the
above products are connected, moving or altering of the software or equipment, and/or
any problems caused by such actions are not covered under this agreement and are
subject to billing at the prevailing hourly rate. This agreement does not cover accidents,
misuse, theft, power failure/surge, lightning or storm, or other casualties. The
unserviceability of the products will be solely determined by the Vendor. This agreement is
not valid until properly signed by the Customer’s authorized agent and the Vendor, and
may not be amended unless approved by both parties, in writing, and signed by a duly
authorized officer of both parties. This agreement may be canceled by either party upon
30 days written notice. Terms are net, paid yearly in advance and renewed each year at
the prevailing rates. Additional equipment, or software, may be added by the customer
providing written notification. In no situation, will the Vendor, or its employees, be held
responsible for any loss incurred pertaining to the use, misuse, or failure of the above-
mentioned products and or services.
Agreed to: City of Waukee Agreed to: Andrews Technology
By: By:
Authorized signature Authorized signature
_____Jamie Blundell______
Name (type or print): Name (type or print):
______________________________ President______________
Title Title
Date: Date:
City of Waukee Andrews Technology
Andrews Technology HMS, Inc.
1213 Culbreth Drive
Wilmington, NC 28405
sales@andrewstechnology.net
(800) 319-8096 Fax:(516) 674-8119
VENDOR HOSTED ORDER FORM
Invoice To:City of Waukee Hosted By:Vendor
Ship To:TBD Terms:5 Year Term
Account Software Billed Annually
Executive:Jamie Blundell Maintenance Billed Annually
Service Dates 6/1/25 - 5/31/30
Qty Description Item Monthly
UKG Web-Based Time & Attendance System
400 UKG Web-Based Time & Attendance Software $3.50 $1,400.00
400 Employee Web Services (PC Entry, Mobile Applications)Included Included
50 Supervisor Module: Approval/Reporting/Review/Modification $5.00 $250.00
1 Tyler Incode Payroll Interface Included Included
1 Electronic In-Out Board Included Included
1 Labor Tracking (Activity Based Reporting - 8 Levels)Included Included
1 Standard Supply & Demand Scheduling Module Included Included
1 Accrual Module (Includes Sick, Vacation, Personal, etc.)Included Included
Government Software Discount 10%-$165
400 Schedule Lockout Module $0.50 $200
400 Single Sign On $0.50 Optional
1 Advanced Scheduling Module (up to 200)$700 Optional
1 Automatic Report Generator (Up to 5 Gig/month)$50 $50
1 Document Storage (Up to 5 Gig/month of Upload/Download and Storage)$50 Optional
400 Leave of Absence Module (FMLA Case Tracking)$1.00 $400
400 Facial Recognition/Thermal Reading Module $1.50 Optional
1 iPad Station Fee (Client must provide iPads)$50 Optional
Monthly Total $2,135.00
$25,620/yr
Paid through
6/1/25
4 $1,995 $7,980
7 $2,895 $20,265
Implementation $14,500
UKG Migration Promotion: Implementation Discount 30%-$4,350
Hardware Programming $3,300
Annual Software & Hardware Maintenance $5,246/yr
Paid through
6/1/25
Sales Tax TBD
12 Month Deposit Total $33,715
One Time Implementation Fees
Initial Planning Session Included
Rules Questionnaire Assistance Included
Install UKG Web-Based Software Included
Install Payroll Rules and Employee File Included
Unlimited Administrative/Supervisor Training Included
System Test/Go Live Included
Total One Time Fees 14,500$
Client must provide their own SFTP site.
Customer Authorization Title Date
Andrews Technology HMS, Inc.Title Date
12 Month Vendor Hosting Total
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