HomeMy WebLinkAboutLIB - Technical Services ManagerCity of Waukee
JOB DESCRIPTION
Job Title: Technical Services Manager
Department: Library
Pay Range: N28
FLSA Stats: Exempt
Reports to: Assistant Library Director
Direct Reports: Technical Services Librarian,
occasionally other library staff
JOB PURPOSE: The Technical Services Manager (TSM) manages and maintains the Integrated Library
System (ILS), all library technology systems, website maintenance, oversees the cataloging
and processing of library materials, and compiles library statistics and reports.
ESSENTIAL FUNCTIONS:
(Order of Essential Functions does not indicate importance of functions.)
1. Works with Library Director to implement a strategic vision for the library’s technical services functions,
including acquisitions, cataloging, processing, inventory, ILS, print management, and website
maintenance.
2. Serves on the Library Management Team. Administers department procedures and policies to implement
library goals and objectives and meets the needs of library patrons.
3. Responsible for the recruitment, training, professional development and performance evaluation of the Technical
Services Assistant, while overseeing and guiding their day-to-day activities.
4. Coordinates with other departments in planning, developing, and maintaining efficient
workflows for library operations.
5. Manages and maintains the library's Integrated Library System (ILS), print management system,
and website to resolve issues, and works to improve functionality.
6. Serves as liaison between the library and automation vendors, sales representatives, and City
technology staff to resolve technology issues, updates, upgrades, and replacements.
7. Develops, implements, and manages cataloging, processing, and mending procedures of library materials.
8. Develops, implements, and manages ILL and IA Shares programs.
9. Evaluates and suggests annual departmental budget; manage and comply with budget allotment.
10. Provides quality customer service, readers’ advisory, new patron orientation and ongoing patron education, and
answers reference questions.
11. Occasionally serve as staff member in charge, providing leadership to address emergencies, safety issues, and
patron feedback.
12. Assists with collection and online resources development and maintenance.
13. Compiles statistics and reports as directed.
14. Performs other duties or assumes other responsibilities as apparent or assigned.
SUCCESS FACTORS:
1. Actively supports all efforts to increase cooperation, communication, and collaboration
between and among staff, library patrons and volunteers.
2. Acknowledges and accepts the Library's mission, respects the Library's confidentiality
regulations, and maintains the integrity of the Waukee Public Library.
3. Maintains knowledge of current holdings and library resources, both print and electronic.
4. Ability to recognize and set priorities, plan, organize, implement, and evaluate system-wide projects.
5. Demonstrated success in interpersonal and communication skills.
6. Be comfortable working in close proximity to all age categories.
Technical Services Manager Library Board Approved 10-9-18
Page 1 Revised 10-2021, 4-2022, 7-2023, 11/2024, 3-2026
7. Working knowledge of electronic services, Internet tools, social media and library related technology and trends,
and the ability to embrace the challenge of continuously learning new tools, software, and technology to meet
typical library needs.
8. Continually seeks and participates in opportunities for continuing education and professional growth.
9. Ability to conduct a reference interview and be able to answer reference questions with authority and tenacity to
meet patron needs.
10. Improves the effectiveness and efficiency of all library operations with positive and creative
approaches to challenges.
11. Demonstrates sound time-management skills by effectively and efficiently organizing,
prioritizing, and completing multiple assignments in a timely manner.
12. Has a professional understanding of librarianship.
13. Understand and internalize the importance of seeking resolution to problems and concerns by bringing them to
the direct attention of supervisor in a timely manner.
14. Be attentive to the City's and the Library's standards for customer service, accuracy, quality, efficiency and
all City and Library policies and procedures.
15. Represents the City professionally and effectively to the community and library patrons.
QUALIFICATIONS:
1. Bachelor's degree in library science or a related field required, master's degree in library science preferred.
2. Two years of public library work experience required, including experience maintaining library technology
systems.
3. Supervisory experience preferred.
4. Comprehensive knowledge of current cataloging and classification standards.
PHYSICAL REQUIREMENTS:
1 Required to move or lift up to 25 pounds and occasionally up to 35 pounds.
2. Ability to sit for long periods of time and to maintain focus on projects such as computer screens or
detailed paperwork.
3. Be able to effectively communicate orally (in person and over the telephone) and in writing (using
electronic and handwritten) in English with other employees, library patrons, and the community.
WORKING CONDITIONS
1. Climate-controlled office with hazards typical of that environment, minimal outdoor work is required.
2. Standard work hours include evenings and weekends.
3. To successfully fulfill the essential functions of this position, employee must maintain standard work hours within
the Waukee Public Library building.
I have read and understand the information contained in the Job Description. I further understand that this Job Description is not
intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated
with this job. Also, while this list is intended to be an accurate reflection of the current job, the employer reserves the right to revise the
functions and duties of the job or to require that additional or different tasks be performed as directed by the employer. I understand
that I may be required to work overtime, different shifts or hours, outside the normally defined workday or work week. I also understand
that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to
terminate any employment at any time and for any reason and the employer has a similar right.
Signature Date
The City of Waukee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Amendments Act, the City will
provide reasonable accommodations to qualified individuals with disabilities, and encourages prospective employees and job incumbents to
discuss potential accommodations with the employer
Technical Services Manager Library Board Approved 10-9-18
Page 2 Revised 10-2021, 4-2022, 7-2023, 11/2024