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HomeMy WebLinkAboutIT - IT Specialist - Network and Security IT Specialist – Network & Security Page 1 Council Approved 06-21-21 Revised 7-2023 City of Waukee JOB DESCRIPTION Job Title: IT Specialist - Network & Security Reports to: Technology Services Director Dept/Div: Technology Services Direct Reports: None Pay Grade: N35 FLSA Status: Exempt JOB PURPOSE: The IT Specialist - Network & Security is responsible for daily maintenance and administration of the City’s IT network and security infrastructure; including acquisitions and maintenance of software and equipment. Responsible for creation, administration, and maintenance of network infrastructure. Responsible for cybersecurity incident management and defensive security of critical infrastructure, cloud, application, network, and physical security as it relates to the enterprise. ESSENTIAL FUNCTIONS: (order does not designate priority or impact) 1. Responsible for planning, configuring, coordinating, and maintaining support for City’s IT network and security infrastructure, including switches, routers, firewalls, and security applications. 2. Performs regular audits, assessments, and reports recommendations for physical and cyber security threats. 3. Researches and provides recommendations for all city deployed technology, including technology process and procedure improvements. 4. Participates in the selection and oversight of IT consultants, contractors and vendors; coordinates and collaborates on support cases to ensure timely resolution and appropriate set-up, configuration and connectivity for a variety of applications and assigned IT projects. 5. Assists in the creation, exercise, and execution of technology incident management and business continuity plan, ensuring high availability of network and cloud infrastructure and remediation of cyber incidents. 6. Assists in audits, compliance and enforcement of technology policies and standards. Ensures proper security controls are maintained and in compliance with established policies and standards. 7. Provides end-user trainings and functions as an Information Security subject matter expert and a technical mentor to all City staff. 8. Provides off-hour support as needed and assists in planned or unplanned system outages. 9. Performs other duties or assumes other responsibilities as apparent or assigned. SUCCESS FACTORS: 1. Self-motivated, highly functioning, highly flexible, and detailed-oriented when managing projects and administering technology. 2. Anticipates and takes action in solving problems, displays strong analytical skills and applies reasonable judgement and a systematic approach to decision making. 3. Demonstrates sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner. 4. Responds positively to a work environment that will change day-to-day, requiring quick departure from and reorganization of one’s schedule. 5. Able to install and troubleshoot computing and electronic equipment. 6. Able to communicate technical information, both verbally and written, to staff in a non-technical manner. 7. Displays willingness to listen, learn, and teach. 8. Demonstrates initiative and performs in a self-directed manner. 9. Actively supports all efforts to increase cooperation, communication, and collaboration between and among departments, staff members, committees, and workgroups. 10. Continually seeks and accepts opportunities for personal and professional growth. 11. Attentive to the City’s standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring all work performed meets those standards. IT Specialist – Network & Security Page 2 Council Approved 06-21-21 Revised 7-2023 QUALIFICATIONS: 1. Associate Degree in network administration or a closely related field from an accredited college or technical school and field-related certifications (CCNP, Aruba ACSP, CySA+, CASP+, or other industry equivalents) OR Bachelor’s degree in network administration or a closely related field from an accredited college or technical school. 2. Combination of 5 years of work experience managing an enterprise network, security, or system and infrastructure.  Experience supporting an enterprise environment with extensive working knowledge of the following: Windows, Linux, enterprise domain services, such as Active Directory and Azure AD, Certificate Authority, PKI, MFA, SSO, and others  Intermediate understanding of networking is required. Experience with network administration is required. Working knowledge of layer 2 and 3 of the OSI model is required. This includes routing protocols, such as OSPF, VRRP, BFD and switch configurations of spanning tree protocols, ERPS, and others.  Experience administering or managing firewalls, SIEMs, vulnerability scanners, or IDS/IPS. 3. Practical experience in Information Technology Infrastructure Library (ITIL) processes and change management preferred. 4. Must possess a valid driver license and meet the requirements of the City’s motor vehicle policy. 5. Access to transportation with insurance at required state levels to conduct business throughout the assigned area. PHYSICAL REQUIREMENTS:  Able to effectively present information and respond to questions from groups of directors, staff, developers, contractors, colleagues, elected officials, and the general public.  Able to lift, carry, push, and pull up to 50 pounds occasionally.  Able to maneuver under furniture and in tight spaces to complete installs and to troubleshoot.  Able to function productively in a standard office environment accessing cabinets, shelving, work areas and office equipment.  Able to sit for long periods of time and to maintain focus on projects on a computer screen.  Must be able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devices and handwritten) in English with other employees, businesses, and community members. WORKING CONDITIONS: 1. Climate controlled office with hazards typical to that environment. 2. Occasional outdoor work may be required. 3. Position requires travel within and outside of the City, which imposes common travel hazards. 4. Standard work hours will be Monday-Friday 8:00AM – 5:00PM with additional hours including days, evenings, overnights, and weekends as required. Due to the nature of this role, flexibility will be given to standard working hours. The City of Waukee is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act Amendments Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and job incumbents to discuss potential accommodations with the Employer.