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HomeMy WebLinkAboutIT - Senior IT Administrator Senior IT Administrator Page 1 Council Approved 1/20/2020 Revised 6-22-2021, 7-2023 City of Waukee JOB DESCRIPTION Job Title: Senior IT Administrator Reports to: Technology Services Director Dept/Div: Technology Services Direct Reports: None Pay Grade: N37 FLSA Status: Exempt JOB PURPOSE: The Senior IT Administrator is responsible for the daily management and administration of the City’s IT server, systems, storage and enterprise application infrastructure; including the acquisition and maintenance of servers, hypervisors, storage platforms, and enterprise applications. Responsible for ensuring appropriate performance, system security, capacity; and backup and disaster recovery. ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.) 1. Responsible for configuring, coordinating and maintaining support for City’s IT infrastructure. 2. Participates in the selection and oversight of IT consultants, contractors and vendors; coordinates and collaborates on support cases to ensure timely resolution and appropriate set-up, configuration and connectivity for a variety of applications and assigned IT projects. 3. Researches, develops and recommends policies and procedures for ensuring the security and integrity of the City’s network. Establishes back-up procedures; recommends and implements a disaster recovery plan; and administers and maintains logging, auditing, monitoring, disaster recovery and backup systems; and ensures compliance with applicable security standards. 4. Assesses and provides recommendations regarding organization’s current and future technology needs, procures and implements IT infrastructure equipment. 5. Anticipates and takes pro-active steps to prevent potential problems and manages system capacity. 6. Assists in the creation, administration and enforcement of general IT policies and procedures. 7. Creates, maintains, and ensures up-to-date documentation of all of IT infrastructure. Manages a wide range of hardware warranties, software service agreements and licenses. 8. Consults and assists other IT staff with elevated technical issues and assists in providing desktop support to end users as needed. 9. Promotes and actively engages with City departments to assess, evaluate and enhance processes, procedures, and technology to meet ongoing and future IT needs. 10. Provides end-user trainings and functions as a technical mentor to all City staff. 11. Provides off-hour support as needed and leads in planned or unplanned system outages. 12. Performs other duties or assumes other responsibilities as apparent or assigned. SUCCESS FACTORS: 1. Self-motivated, highly functioning, highly flexible, and detailed-oriented when managing projects and administering technology. 2. Anticipates and takes action in solving problems, displays strong analytical skills and applies reasonable judgement and a systematic approach to decision making. 3. Demonstrates sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner. 4. Responds positively to a work environment that will change day-to-day, requiring quick departure from and reorganization of one’s schedule. 5. Able to install and troubleshoot computing and electronic equipment. 6. Able to communicate technical information, both verbally and written, to staff in a non-technical manner. 7. Displays willingness to listen, learn, and teach. Senior IT Administrator Page 2 Council Approved 1/20/2020 Revised 6-22-2021, 7-2023 8. Demonstrates initiative and performs in a self-directed manner. 9. Actively supports all efforts to increase cooperation, communication, and collaboration between and among departments, staff members and the community. 10. Continually seeks and accepts opportunities for personal and professional growth. 11. Attentive to the City’s standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring all work performed meets those standards. QUALIFICATIONS: 1. Associate degree in network administration or a closely related field from an accredited college or technical school and field-related certifications (Aruba ACSP/Cisco CCNP, MCSE, Security+/CASP+, or other industry equivalents) OR Bachelor’s degree in network administration or a closely related field from an accredited college or technical school. 2. Combination of 5 years of work experience managing an enterprise network, system and infrastructure.  Experience supporting enterprise environment with extensive work knowledge of the following: Windows, Linux, enterprise domain services, such as Active Directory, GPO, DFS, Certificate Authority, PKI, IIS, VMWare and Hyper-V hypervisors, SANs, databases, and others.  Basic understanding of networking is required. Experience with network administration is preferred, such as adding/removing VLANs, tagging/un-tagging ports, and administering networking in a hypervisor or virtual environment. 3. Practical experience in Information Technology Infrastructure Library (ITIL) processes and/or change management preferred. 4. Must possess a valid driver license and meet the requirements of the City’s motor vehicle policy. 5. Access to transportation with insurance at required state levels to conduct business throughout the assigned area. PHYSICAL REQUIREMENTS: 1. Able to effectively present information and respond to questions from groups of directors, staff, developers, contractors, colleagues, elected officials and the general public. 2. Able to lift, carry, push and pull up to 50 pounds occasionally. 3. Able to maneuver under furniture and in tight spaces to complete installs and to troubleshoot. 4. Able to function productively in a standard office environment accessing cabinets, shelving, work areas and office equipment. 5. Able to sit for long periods of time and to maintain focus on projects on a computer screen. 6. Must be able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devices and handwritten) in English with other employees, businesses and community members. WORKING CONDITIONS: 1. Climate controlled office with hazards typical to that environment. 2. Occasional outdoor work may be required. 3. Position requires travel within and outside of the City, which imposes common travel hazards. 4. Standard work hours will be Monday-Friday 8:00AM – 5:00PM with additional hours including days, evenings, overnights, and weekends as required. Due to the nature of this role, flexibility will be given to standard working hours. The City of Waukee is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act Amendments Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and job incumbents to discuss potential accommodations with the Employer.