Loading...
HomeMy WebLinkAbout2018-08-20-J01I Network Technician_Job DescriptionAGENDA ITEM: CITY OF WAUKEE, IOWA CITY COUNCIL MEETING COMMUNICATION MEETING DATE: August 20, 2018 AGENDA ITEM:Consideration of approval of a resolution approving job description [Network Technician, Information Technology Department] FORMAT:Consent Agenda SYNOPSIS INCLUDING PRO & CON: During the FY19 budget process, the Council approved an additional position for the Information Technologies (IT) Department. Pay Grade N19 with a range of $42,478 - $58,134 was approved for this position in the FY19 Non Union Compensation Plan. After review of the essential functions needed for the IT Department, it has been determined that the job title should be Network Technician rather than IT-Help Desk Specialist. The Pay Grade will remain the same; however, the position will be hourly rather than salaried. FISCAL IMPACT INCLUDING COST/BENEFIT ANALYSIS:$20.42 - $27.95 per hour COMMISSION/BOARD/COMMITTEE COMMENT: STAFF REVIEW AND COMMENT: The IT Director and the HR Director recommend approval of the job description for Network Technician. RECOMMENDATION: Approve the resolution. ATTACHMENTS: I. Proposed Resolution II. Job Description – Network Technician PREPARED BY:Patricia Brown Holden REVIEWED BY: J1I THE CITY OF WAUKEE, IOWA RESOLUTION 18- APPROVING JOB DESCRIPTION [NETWORK TECHNICIAN, INFORMATION TECHNOLOGY DEPARTMENT] IN THE NAME AND BY THE AUTHORITY OF THE CITY OF WAUKEE, IOWA WHEREAS, the City of Waukee, Dallas County, State of Iowa, is a duly organized Municipal Organization; AND, WHEREAS, the Information Technology Director proposes the creation of a non-represented, full-time Network Technician position; AND, WHEREAS, the pay grade for the position was established as part of the Fiscal Year 2019 City Budget; AND, WHEREAS, the City Administrator and Information Technology Director recommend establishing the position and approving the job description. NOW THEREFORE BE IT RESOLVED by the City Council of the City of Waukee, Iowa on this 20th day of August, 2018, that it hereby approves the job description for Network Technician, Information Technology Department. ____________________________ William F. Peard, Mayor Attest: ___________________________________ Rebecca D. Schuett, City Clerk RESULTS OF VOTE: AYE NAY ABSENT ABSTAIN Anna Bergman R. Charles Bottenberg Courtney Clarke Shelly Hughes Larry R. Lyon Network Technician Page 1 of 2 Approved ___________________ City of Waukee JOB DESCRIPTION Job Title: Network Technician Reports to: I.T. Director Dept/Div: Information Technology (IT) Direct Reports: None Union Status: Non-Represented FLSA Status: Non-Exempt Pay Grade: N19 JOB PURPOSE: The Network Technician provides technical support and assists City staff in the use of technology. This position will ensure continuity of business through prompt resolutions of incidents and service requests, and will proactively promote effective and efficient use of technology throughout the organization. ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.) 1. Procure and install equipment, including mobile devices, software and applications. 2. Provide technical support for the computing environment with a focus on Public Safety and Library technologies. 3. Coordinate with external support vendors to ensure quick resolution of incidents. 4. Coordinate with stakeholders and handle IT related onboarding and off-boarding processes. 5. Maintain inventory records and ensure proper disposal of IT assets. 6. Maintain asset management, helpdesk, MDM, and endpoint security systems. 7. Communicate effectively with technical and nontechnical colleagues at all levels in the organization. 8. Create, maintain, and publish relevant support and procedure documentation. 9. Perform other duties or assume other responsibilities as apparent or assigned. SUCCESS FACTORS: 1. Anticipate and take action in solving problems while using judgment and a systematic approach to decision making. 2. Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments in a timely manner. 3. Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one’s schedule. 4. Display willingness to listen and learn. 5. Perform in a self-directed manner. 6. Display strong analytical skills. 7. Actively support all efforts to increase cooperation, communication, and collaboration between and among departments, staff members and the community. 8. Continually seek and accept opportunities for personal and professional growth. 9. Attentive to the City’s standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring that all work performed meets those standards. QUALIFICATIONS: 1. Associate’s Degree or Technical Certification in computer science or a related field required. 2. Minimum of one (1) year related work experience. 3. Able to install and troubleshoot computing and electronic equipment. 4. Able to install, troubleshoot, and train end users on the use of software and applications. 5. Able to communicate technical information, both verbally and written, to staff in a non-technical manner. 6. Must possess a valid Iowa Driver license and meet the requirements of the City’s motor vehicle policy. 7. Access to transportation with insurance at required state levels to conduct business throughout the assigned area. Network Technician Page 2 of 2 Approved ___________________ PHYSICAL REQUIREMENTS: 1. Able to effectively present information and respond to questions from groups of directors, staff, developers, contractors, colleagues, elected officials and the general public. 2. Able to lift, carry, push and pull up to 50 pounds occasionally. 3. Able to maneuver under furniture and in tight spaces to complete installs and to troubleshoot. 4. Able to function productively in a standard office environment accessing cabinets, shelving, work areas and office equipment. 5. Able to sit for long periods of time and to maintain focus on projects on a computer screen. 6. Must be able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devices and handwritten) in English with other employees, businesses and community members. WORKING CONDITIONS: 1. Climate controlled office with hazards typical to that environment. 2. Occasional outdoor work may be required. 3. Position requires travel within and outside of the City which imposes common travel hazards. 4. Standard work hours will be Monday-Friday 7:00AM – 3:30PM with additional hours including days, evenings, overnights, and weekends as required. 5. To successfully fulfill the essential functions of this position, employee must maintain standard work hours within Waukee IT Department. 6. There is no residency requirement for this position. I have read and understand the information contained in the Job Description. I understand that this Job Description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. Also, while this list is intended to be an accurate reflection of the current job, the Employer reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Employer. I understand that I may be required to work overtime, different shifts or hours, outside the normally defined workday or work week. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate any employment at any time and for any reason and the Employer has a similar right. Signature Date The City of Waukee is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act Amendments Act, the City will provide reasonable accommodations to qualified individuals with disabilities, and encourages prospective employees and job incumbents to discuss potential accommodations with the Employer.