HomeMy WebLinkAboutIT - IT TechnicianIT Technician
Page 1
Council Approved 08-20-2018
Revised 10-2021
City of Waukee
JOB DESCRIPTION
Job Title: IT Technician Reports to: I.T. Director
Dept/Div: Information Technology (IT) Direct Reports: None
Pay Grade: N18 FLSA Status: Non-Exempt
JOB PURPOSE: The Information Technology Technician provides technical support and assists City staff in
the use of technology. This position will ensure continuity of business through prompt
resolutions of incidents and service requests, and will proactively promote effective and
efficient use of technology throughout the organization.
ESSENTIAL FUNCTIONS:
Order of Essential Functions does not indicate importance of functions.)
1. Procure and install equipment, including mobile devices, software and applications.
2. Provide technical support for the computing environment with a focus on Public Safety and Library
technologies.
3. Coordinate with external support vendors to ensure quick resolution of incidents.
4. Coordinate with stakeholders and handle IT related onboarding and off-boarding processes.
5. Maintain inventory records and ensure proper disposal of IT assets.
6. Maintain asset management, helpdesk, MDM, and endpoint security systems.
7. Communicate effectively with technical and nontechnical colleagues at all levels in the organization.
8. Create, maintain, and publish relevant support and procedure documentation.
9. Perform other duties or assume other responsibilities as apparent or assigned.
SUCCESS FACTORS:
1. Anticipate and take action in solving problems while using judgment and a systematic approach to
decision making.
2. Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and
completing multiple assignments in a timely manner.
3. Respond positively to a work environment that will change day-to-day, requiring quick departure from and
re-organization of one’s schedule.
4. Display willingness to listen and learn.
5. Perform in a self-directed manner.
6. Display strong analytical skills.
7. Actively support all efforts to increase cooperation, communication, and collaboration between and among
departments, staff members and the community.
8. Continually seek and accept opportunities for personal and professional growth.
9. Attentive to the City’s standards for customer service, accuracy, quality, efficiency and all City policies and
procedures ensuring that all work performed meets those standards.
QUALIFICATIONS:
1. Associate’s Degree or Technical Certification in computer science or a related field required.
2. Minimum of one (1) year related work experience.
3. NCIC Certification within six (6) months of employment.
4. Able to install and troubleshoot computing and electronic equipment.
5. Able to install, troubleshoot, and train end users on the use of software and applications.
6. Able to communicate technical information, both verbally and written, to staff in a non-technical manner.
7. Must possess a valid Iowa Driver license and meet the requirements of the City’s motor vehicle policy.
8. Access to transportation with insurance at required state levels to conduct business throughout the
assigned area.
IT Technician
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Council Approved 08-20-2018
Revised 10-2021
PHYSICAL REQUIREMENTS:
1. Able to effectively present information and respond to questions from groups of directors, staff,
developers, contractors, colleagues, elected officials and the general public.
2. Able to lift, carry, push and pull up to 50 pounds occasionally.
3. Able to maneuver under furniture and in tight spaces to complete installs and to troubleshoot.
4. Able to function productively in a standard office environment accessing cabinets, shelving, work areas
and office equipment.
5. Able to sit for long periods of time and to maintain focus on projects on a computer screen.
6. Must be able to effectively communicate orally (in person and over the telephone) and in writing (using
electronic devices and handwritten) in English with other employees, businesses and community
members.
WORKING CONDITIONS:
1. Climate controlled office with hazards typical to that environment.
2. Occasional outdoor work may be required.
3. Position requires travel within and outside of the City which imposes common travel hazards.
4. Standard work hours will be Monday-Friday 7:00AM – 3:30PM with additional hours including days,
evenings, overnights, and weekends as required.
5. To successfully fulfill the essential functions of this position, employee must maintain standard work hours
within Waukee IT Department.
6. There is no residency requirement for this position.
I have read and understand the information contained in the Job Description. I understand that this Job Description is not intended and
should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job.
Also, while this list is intended to be an accurate reflection of the current job, the Employer reserves the right to revise the functions and
duties of the job or to require that additional or different tasks be performed as directed by the Employer. I understand that I may be
required to work overtime, different shifts or hours, outside the normally defined workday or work week. I also understand that this job
description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate any
employment at any time and for any reason and the Employer has a similar right.
Signature Date
The City of Waukee is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act Amendments Act, the City
will provide reasonable accommodations to qualified individuals with disabilities, and encourages prospective employees and job
incumbents to discuss potential accommodations with the Employer.