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HomeMy WebLinkAboutLIB - Public Services Assistant 2 Public Services Assistant 2 Page 1 Council Approved 6-17-2013 Revised 4-25-16, 10-2021, 4-2022, 7-2023, 2-2024 City of Waukee JOB DESCRIPTION Job Title: Public Services Assistant 2 Reports to: Assistant Director - Library Dept/Div: Library Direct Reports: None Pay Grade: L20 FLSA Status: Non-Exempt JOB PURPOSE: The Public Services Assistant 2 performs a variety of patron contact functions, is usually the first point of contact for patrons, and must exhibit excellent customer service while performing all work duties. ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.) 1. Proactively seeks to assist patrons with locating library materials, using the library catalog, and library technology. 2. Proficiently handles all circulation functions including log-in, check-in, check-out, placing holds and trace functions, collecting fines, using the patron database, patron registration and issuing library cards. 3. Assists with maintaining library displays. 4. Handles phone customer service transactions while demonstrating the utmost professionalism in all patron communications. 5. Performs building shift change procedures and assists with maintaining welcoming and attractive public areas. 6. Performs curbside pickup procedures. 7. Proficiently handles and resolves patron issues relating to meeting room set up and technology issues. 8. Serves as person in charge (PIC) in absence of FT staff. 9. Performs other duties or assumes other responsibilities as apparent or assigned. SUCCESS FACTORS: 1. Maintain knowledge of current holdings and library resources, both print and electronic. 2. Actively learn and apply library policies, procedures, and related skills. 3. Demonstrate effective public service skills, understand public library operations, and support "patron first" practices. 4. Interact effectively, professionally, and tactfully with general patrons. 5. Ability to operate standard office equipment, perform required data entry proficiently and use library software and computer systems effectively. 6. Be comfortable working in close proximity to all age categories. 7. Consistently show a professional, courteous, and helpful attitude toward all patrons, in a variety of patron service situations. 8. Actively greet and offer assistance to the Library's patrons and staff. 9. Exhibit a cheerful attitude. 10. Create and participate in a team environment. 11. Create positive experiences for library patrons by effectively and efficiently performing job tasks. 12. Attentive to the City's standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring that all work performed meets those standards QUALIFICATIONS: 1 High School Diploma or general educational development (GED) required. 2. Library or related customer service experience required. 3. Demonstrated success in interpersonal and communication skills. Public Services Assistant 2 Page 2 Council Approved 6-17-2013 Revised 4-25-16, 10-2021, 4-2022, 7-2023, 2-2024 PHYSICAL REQUIREMENTS: 1. Required to move or lift up to 25 pounds and occasionally up to 35 pounds. 2. Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork. 3. Must be able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devices and handwritten) in English with other employees and the community. WORKING CONDITIONS: 1. Climate-controlled office with hazards typical of that environment, occasional outdoor work is required. 2. Standard work hours include evenings and weekends. 3. To successfully fulfill the essential functions of this position, employee must maintain standard work hours within the Waukee Public Library building. I have read and understand the information contained in the Job Description. I understand that this Job Description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. Also, while this list is intended to be an accurate reflection of the current job, the Employer reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Employer. I understand that I may be required to work overtime, different shifts or hours, outside the normally defined workday or work week. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate any employment at any time and for any reason and the Employer has a similar right. Signature Date The City of Waukee is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act Amendments Act, the City will provide reasonable accommodations to qualified individuals with disabilities, and encourages prospective employees and job incumbents to discuss potential accommodations with the Employer.