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HomeMy WebLinkAboutGolf - Clubhouse Manager - InactiveClubhouse Manager Page 1 Council Approved 01-18-16 Revised 03-09-16 Revised 10-2021 City of Waukee JOB DESCRIPTION Job Title: Clubhouse Manager Reports to: Parks & Recreation Director Dept/Div: Parks & Recreation/Golf Direct Reports: Clubhouse Lead, Clubhouse Pay Grade: N18 Assistant, Golf Course Attendant FLSA Status: Hourly/Exempt-Seasonal Rec. JOB PURPOSE: The Clubhouse Manager leads the day-to-day operation of Sugar Creek Golf Course clubhouse performing all duties of manager and clubhouse staff to ensure successful operation of the clubhouse. ESSENTIAL FUNCTIONS: Order of Essential Functions does not indicate importance of functions.) 1. Leads and directs the Sugar Creek Golf Course Clubhouse staff through selection, orientation, training, performance management and discipline according to standard operating procedures, City policy and department rules and regulations. 2. Prepares annual budget for Clubhouse operations. 3. Organizes, schedules and follows through on leagues, outings, and tournaments. 4. Completes golf course daily deposit, tracking golf revenues and expenses according to policies. 5. Develops a work schedule for Clubhouse Staff ensuring proper coverage within budget constraints. 6. Interacts with members and guests, answering questions, solving problems, overseeing services and cleanliness to ensure maximum customer satisfaction. 7. Maintains direct communication with Golf Course Superintendent and outside services personnel to ensure the effective operation of golf course activities. 8. Maintains inventory and orders merchandise, food, and supplies as required. 9. Participates in on-going facility inspections to assure cleanliness, maintenance, safety and other standards are met and monitor employees’ conformance with safety procedures. 10. Performs other duties or assumes other responsibilities as apparent or assigned. SUCCESS FACTORS: 1. Influence the actions and opinions of others in desired direction; exhibit judgment in leading others to worthwhile objectives. 2. Take action in solving problems while exhibiting judgment and a systematic approach to decision making. 3. Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives. 4. Actively support all efforts to increase cooperation, communication, and collaboration between and among departments, staff members and the community. 5. Establish and carry out specific courses of action for self and/or groups by organizing and prioritizing tasks. 6. Utilize high level of conflict resolution skills with staff, members and guests. 7. Display honesty, trustworthiness, dependability and respectfulness at all times. 8. Establish clear, open-minded, trustworthy, bias-free and customer-focused communication to ensure a welcoming and inclusive environment. 9. Attentive to the City’s standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring that all work performed and all staff members meet those standards while exhibiting consistent treatment of all staff. 10. Maintain a positive attitude, professional manner and professional appearance in all situations. QUALIFICATIONS: 1. High School diploma or GED required. 2. Minimum age 18. 3. Familiarity with the rules of golf and golf course etiquette. 4. A minimum of two (2) seasons successful experience in a similar position. Clubhouse Manager Page 2 Council Approved 01-18-16 Revised 03-09-16 Revised 10-2021 5. Experience leading and developing staff. 6. Confident in the use of computers and tablets and able to be trained in software required to complete the functions of the position. PHYSICAL REQUIREMENTS: 1. Required to lift to shoulder height and carry up to 50 pounds. 2. Able to climb in and out of golf carts and other modes of transportation. 3. Able to maneuver along walkways, trails and undeveloped areas. 4. Able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devices and handwritten) in English with other employees, vendors and the community. WORKING CONDITIONS: 1. Climate controlled Golf Course Clubhouse with hazards typical to that environment. 2. Occasional outdoor work may be required. 3. During summer months outside temperatures can be over 100 degrees for entire scheduled work day. 4. Standard work hours must be flexible and include evenings and weekends. 5. To successfully fulfill the essential functions of this position, employee must maintain standard work hours at Waukee Sugar Creek Golf Course. 6. There is no residency requirement for this position. I have read and understand the information contained in the Job Description. I understand that this Job Description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. Also, while this list is intended to be an accurate reflection of the current job, the Employer reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Employer. I understand that I may be required to work overtime, different shifts or hours, outside the normally defined workday or work week. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate any employment at any time and for any reason and the Employer has a similar right. Signature Date The City of Waukee is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act Amendments Act, the City will provide reasonable accommodations to qualified individuals with disabilities, and encourages prospective employees and job incumbents to discuss potential accommodations with the Employer.